Contact us by phone, email, or through our online estimate form.

 

To help us better understand your need, we suggest to include:

• Photos of the tree(s)

• Your property address

• A brief description of your concerns

We review the information and photos you provide.

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We'll contact you to discuss your concerns and schedule a convenient time for a site visit.

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For emergency storm damage requests, we prioritize scheduling based on the urgency of the situation and safe working conditions.

We'll visit your property to inspect the tree(s) in person.

  

During the visit, we assess:

• Tree health and structure

• Safety risks

• Access to the work area

• Nearby buildings, fences, gardens, and utilities

• Your goals and expectations

After the assessment, you'll receive a detailed estimate outlining:

• Recommended work

• Scope of service

• Pricing

• Additional services requested (such as firewood cutting)

  

Our estimates are transparent, with no hidden fees or obligations.

Once you approve the estimate, we'll arrange a suitable date for the work.

   

On the scheduled work date, please prepare your property:

• Move vehicles away from driveway and front of your property

• Clear access to gates, side yards, or the backyard

• Move fragile or valuable items away from the work area

• Keep pets indoors

• Expect chainsaw and equipment noise

• Inform your neighbours if the work may affect shared spaces​

Our crew will arrive on the scheduled date with the appropriate equipment to complete the work safely and efficiently.

  

Throughout the project, branches and tree debris will be removed from your yard and loaded onto our truck. Our ground crew will be moving frequently around the work area.

  

For everyone's safety, please keep a safe distance from the work area while work is in progress. 

  

If you need to speak with the tree climber or have any questions during the job, please approach a ground crew member only when it is safe to do so. Do not approach our crew while chainsaws, handsaws, or other equipment are being operated.

  

Safety is our top priority, and we appreciate your cooperation in helping us maintain a safe working environment for everyone on site.

Once the work is completed, we will review the completed service with you to ensure the agreed work has been carried out to your satisfaction.

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Payment is due upon completion of the work and must be completed before our crew leaves the property.

We accept:

• Cash

• E-transfer

• Credit Card (You will receive a secure online payment link)

 

If you would like to request any additional work beyond the agreed scope, it will be treated as a new service request and require a separate estimate. 

We appreciate your trust.

  

If you are satisfied with our work, we would greatly appreciate you sharing us with your family and friends. Your recommendation helps our local business grow.

  

Please contact our customer service team for more details about our referral program.